Depending on your product type, the delivery policy can differ. Below you can find a few policies. You can choose to use the one that applies to your product type.

Delivery Policy for Physical Products

Shipping

All orders are dependent on product availability.

If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable. They are based on the weight of the items you order and your location. The delivery date for your order will vary. This is due to carrier shipping practices, delivery location, method of delivery, and the number of items ordered. Additionally, your order is delivered in separate shipments.

Free Delivery

We ensure that our products are shipped from the warehouse closest to your location to guarantee faster delivery and reduced shipping times. To guarantee clarity for customers about the free delivery eligibility and associated delivery fees for orders below the lowest value, the instruction can be updated as follows:

Free Delivery Eligibility and Delivery Fee Information

To qualify for free delivery, your order needs to meet the next least value criteria based on your location:

• Hong Kong: Free Delivery
• Macao: Free Delivery
• China: Free Delivery

Delivery Fee

For orders that do not meet the lowest value for free delivery, a delivery fee will be applied. This ensures all our customers get the best service while understanding the requirements clearly.

Please make sure your order meets the necessary value for your location to take advantage of our free delivery service.

Extra taxes and charges 

For a clearer understanding about shipping charges and tax responsibilities, the rules can be articulated as follows:

Shipping Charges and Tax Responsibilities for Customers

Please note the next important details about your order:

Shipping Charges: Extra shipping fees are incurred based on your specific location and order size. We will inform you if such charges apply to your order before shipping.

Taxes and Duties:

You, as the customer, are responsible for the payment of all import taxes, including:

Value-Added Tax (VAT)
Customs Duties Tax
Excise Duties Tax

These charges are governed by the destination country’s tax and import laws.

The total cost of taxes and duties will vary based on your location and the products purchased.

Payment of Taxes and Duties: Your order will be delivered only after these taxes and duties have been paid. Keep in mind that the delivery service will need you to pay these fees at the time of delivery. They give you payment instructions. This will help the release of your order from customs.

Damage on Delivery: If you get damaged items, contact us within 5 days of receiving your order. This is important. Please give details of the damage, and we will guide you through the process of resolving the issue.

Please make sure you understand these terms fully before finalizing your buy. They are part of the agreement between you as the buyer and our company. This applies when you place an order.